Last Updated: October 5, 2026

This Privacy Policy applies to BIOCUBE LLC (“BIOCUBE,” “we,” “us,” or “our”), including its franchisees, brands, facilities, and services operating under the name BIOCUBE, and its related wellness, fitness, recovery, and performance services (collectively, the “Services”). This Privacy Policy governs information collected through our websites, digital platforms, physical locations, membership programs, and communications.

1. Information We Collect

A. Personal Information

We may collect personal information you voluntarily provide, including but not limited to:

• Name • Email address • Phone number • Mailing address • Account login credentials • Emergency contact details • Communications and inquiries

B. Wellness, Fitness, Performance and Clinical Information

As part of wellness, fitness and recovery services, we may collect body-composition data, fitness metrics, training and device usage logs, necessary wellness-screening information, and signed waivers. Any necessary screening outside the chatbot must identify its purpose, authorized recipients and retention rules at collection.

Do not send sensitive health information to the public chatbot, marketing forms or general support email. Health information needed for a clinical appointment must be provided through the treating provider’s designated intake process.

HIPAA protection depends on the entity, information and activity involved. We do not represent that every BIOCUBE interaction is HIPAA-covered or that all wellness information falls outside health privacy laws. The applicable healthcare provider’s privacy notice governs clinical records, together with applicable law.

BIOCUBE does not authorize sensitive health information or inferred medical conditions for advertising, customer marketing profiles, general-purpose model training or personalized prices. Medical service interests must not be used to infer a condition.

C. Minors

Minors may enter and use our facilities only with parental or legal guardian consent. We do not knowingly collect personal information from children under the age of 13 without verified parental consent. If such data is inadvertently collected, it will be deleted upon notice.

D. Payment & Membership Information

We collect information necessary to process: • Memberships (including auto-renewing subscriptions) • Free day passes • Billing, payments, and cancellations Payment processing is handled by third-party payment processors. We do not store full credit card numbers on our servers.

E. Communications & Marketing

We may communicate with you via: • Email • SMS (current or future) • WhatsApp • Automated calls • AI-driven messaging or follow-ups

We use contact details to respond to requests and administer the service you choose, subject to applicable law. Providing contact details, joining BIOCUBE or starting chat does not by itself authorize all marketing channels. Optional marketing is governed by separate, channel-specific consent where required and is not a condition of purchase. Use the unsubscribe or STOP mechanism where supported, or contact info@biocubeusa.com to withdraw marketing permission. Necessary nonmarketing service, safety or legal messages may still be sent through a lawful channel.

F. Franchise inquiries and applications

We collect the contact details, business and franchise experience, social or professional profiles, preferred markets and financial information you provide to evaluate your suitability as a franchisee and communicate with you about your inquiry or application. This information may be shared with service providers and professional advisers assisting with that process and is retained only as reasonably necessary for evaluation, related communications and applicable legal obligations, consistent with this Privacy Policy.

​

G. Automatically Collected Data

We automatically collect certain technical data, including:

• IP address • Browser type • Device information • Pages visited • Session duration

This data is collected through cookies, pixels, and analytics tools.

2. Cookies & Tracking Technologies

We use cookies and similar technologies for: • Website functionality • Analytics (e.g., Google Analytics) • Advertising and retargeting (e.g., Meta/Facebook Pixel, Google Ads) You may disable cookies through your browser settings; however, some features may not function properly.

3. Third-Party Services

We may share data with trusted third-party service providers, including but not limited to: • Payment processors • Booking and scheduling platforms • CRM and email marketing providers • SMS and messaging platforms • Analytics and advertising platforms • Security and IT service providers

Providers process information needed for the services they supply under applicable contractual and privacy terms. Before enabling AI chat, we review the provider’s retention, deletion and training terms and available settings. We do not authorize identifiable chat content or health information for general-purpose model training. This statement does not represent a verified vendor no-training guarantee.

4. Data Retention

Personal data is retained only as necessary for the documented purpose, legal obligations, dispute resolution, security and fraud prevention. Booking, membership, billing, waiver, consent and franchise-application records follow their applicable schedules and legal obligations; they do not justify retaining unrelated full chat transcripts. Clinical records are managed by the treating provider under its requirements.

The public AI chat is currently unavailable. BIOCUBE’s requirement before enabling it is a maximum of 30 days from creation for ordinary chat messages, replies and identifiable metadata, followed by deletion from active chat, inbox, export and connected support systems. Continuing a chat must not restart retention for older messages. The feature will remain unavailable until provider retention, deletion and backup arrangements support that requirement. Automatic 30-day deletion is not represented as operating before that verification.

Only necessary records subject to a documented legal obligation, security investigation or dispute may be preserved in restricted storage for that purpose and deleted when the reason expires. This exception does not authorize marketing or model training.

If health information is submitted accidentally, stop the medical discussion and use the BIOCUBE HEALTH appointment route: https://www.biocubeusa.com/biocube-health. Authorized personnel will restrict access and arrange prompt deletion or redaction from active systems and provider copies where supported and legally permitted. Do not resend sensitive information in a deletion request. We do not claim deletion is complete until the responsible systems confirm it.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information. However, no system can be guaranteed to be 100% secure.

6. Your Privacy Rights (United States)

Depending on your state of residence (including California), you may have the right to: • Request access to your personal data • Request deletion of your personal data •

Request correction of inaccurate data • Opt out of certain data sharing or marketing communications Requests may be submitted using the contact information below.

7. AI Chat, Automated Processing and Separate Choices

The public AI Member Concierge is currently unavailable. If enabled, it is an automated assistant for general information and website navigation, not a healthcare professional or confidential clinical consultation. BIOCUBE and the operating provider process messages, replies, timestamps and necessary technical session data to deliver the conversation, maintain security, troubleshoot and handle support requests. Authorized personnel may review conversations for those purposes. The notice before chat identifies the operating provider and links to its privacy information.

The concierge cannot diagnose, prescribe, interpret tests, screen for clinical eligibility or provide medical clearance. Direct all medical questions to BIOCUBE HEALTH professionals through an appointment: https://www.biocubeusa.com/biocube-health. For a possible medical emergency, call 911; chat cannot summon emergency services.

Optional persistent personalization is not currently enabled. Before enabling it, BIOCUBE will disclose the nonmedical preferences and digital activity used, purposes, recipients and retention schedule and request a separate affirmative choice where required. Disclosed digital activity may include pages viewed, service-category interests and booking activity. No health profiling or undisclosed behavioral monitoring is authorized by starting chat.

Marketing, optional tracking and saved personalization are separate choices. Declining or withdrawing an optional permission does not cancel membership or prevent essential support. A contact detail supplied for support is not blanket marketing consent. Use available privacy controls or contact info@biocubeusa.com for requests without including medical details.

Automated suggestions help visitors explore general services. A person reviews decisions with legal or similarly significant effects before they are made. Contact info@biocubeusa.com to request human review or correction of a nonmedical profile.

8. Data Breach Notification

In the event of a data breach involving your personal information, we will notify affected individuals and authorities as required by applicable law.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in state or federal courts located in Florida.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a revised effective date and any legally required notice. An update does not retroactively authorize a new data use or replace required affirmative consent.

11. Contact Information

​

For questions or requests regarding this Privacy Policy, please contact:

BIOCUBE LLC

Email: info@biocubeusa.com